Customer Mobile App

Branded welcome screen with HFHS logo. Email and password sign-in. Option for biometric login on return visits. Link to contact support if they need help getting set up.

Welcome greeting with member name. Shows contract status, next scheduled visit with countdown, Home Plan quick action card showing open task count and next due item, recent activity feed, and quick action buttons.

Property details with address, photos, and key info. Shows registered appliances and components with age and condition. Link to Home Plan for the full task list. List of all completed and upcoming repairs for the home.

List of all repair requests and projects with status filters. Each card shows title, status badge, date submitted, and assigned tech. Filter tabs for Open, In Progress, Completed, and All. Links to the full Home Plan for the master task view.

Step 1 of the request wizard. Category picker (plumbing, electrical, HVAC, appliance, general). Text field to describe the problem. Option to add photos of the issue.

Step 2. Urgency selector (not urgent, soon, emergency). Preferred time slots with morning, afternoon, and evening options. Calendar for picking preferred dates.

Step 3. Review summary of category, description, photos, urgency, and preferred scheduling. Edit buttons to go back to any step. Submit sends the request to the HFHS team.

Full detail view for a single repair. Shows timeline of status updates, assigned technician with photo, scheduled date, before/after photos, tech notes, and member feedback option.

Calendar view of past and upcoming visits. Upcoming visits show date, time window, tech name, and visit type. Past visits show completion summary and rating. Toggle between list and calendar views.

Full info for a scheduled or completed visit. Shows tech name and photo, date and time, visit type, work items planned or completed, and any photos or notes from the tech.

Post-visit feedback form. Star rating for overall satisfaction. Optional text feedback. Quick tags for common compliments (on time, thorough, friendly, clean). Submit sends to the HFHS team.

Inbox of conversations with the HFHS team. Shows most recent message preview, timestamp, and unread count. Threads organized by topic (visit updates, repair requests, general questions).

Chat-style conversation view. Message bubbles with timestamps. Ability to send text, photos, and documents. Related repair or visit linked at the top for context.

Member profile with name, email, phone, and property address. Contract summary showing plan type, start date, and renewal date. Links to billing, documents, and settings.

Payment history and current balance. Shows contract amount, payment method on file, next payment date, and transaction history. "Pay Now" button for any outstanding balance from approved work. Option to update payment method.

Signed contract, service agreements, and warranty info. Each document shows title, date, and a download or view button. PDF viewer opens inline for quick review.

Master task list for the home. Shows everything: scheduled maintenance, identified repairs, and future upgrades. Filter tabs for Maintenance, Repairs, Upgrades, and All. Each item shows priority, status, and estimated cost. Drag to reorder priorities.

Single task view with full details. Shows description, category, priority (Now/Soon/Later), cost estimate, timeline, approval status, and related photos. Homeowner can change priority or add notes.

HFHS sends a quote for a set of work items. Shows line items with description and cost, grouped by priority. Total cost at the bottom. Homeowner can review each item before deciding what to approve.

Select which items to approve from the quote. Toggle each line item on or off. Running total updates as selections change. Shows selected count and total cost. Confirm button sends approval to HFHS.

Pay for approved work. Shows amount due, selected payment method, and an option to choose a different card or bank account. Confirmation screen after payment with receipt. Option to set up a payment plan for larger amounts.

Central hub for all push notifications. Visit reminders, repair status updates, quote ready alerts, payment confirmations, and maintenance due reminders. Each notification links to the relevant screen. Unread dots and timestamps.